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Shipping policy

 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates 

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Shipping charges for your order will be calculated and displayed at checkout. 

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Shipping Details

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Customers are responsible for providing the correct shipping details when placing their order. ModelTech may not be held responsible  for any orders lost or delayed as a result of incorrect details being provided. In the case that an order fails to be delivered and is returned to us, ModelTech reserves the right to cancel the order and refund the customer the purchase total, minus the shipping charge.

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International Shipping

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We offer international shipping.  Shipping charges for your order will be calculated and displayed at checkout. 

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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [ModelTech] is not responsible for these charges if they are applied and are your responsibility as the customer.

 

Tracking

 

When your order has shipped, you will receive an email notification from us which in some cases may include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

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If you haven’t received your order within 20 days (domestic) or 40 days (international) of receiving your shipping confirmation email, please contact us at info@modeltech.uk with your name and order number, and we will look into it for you.

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If you have any further questions, please don't hesitate to contact us at info@modeltech.uk.