Due to the recent cyber attack on the Royal Mail, we will be delaying the dispatch of international orders until the Royal Mail/Post Office can resume its services. Orders placed before 10/01/2023 have already been dispatched; however, may experience delays.
Update 27/02/2023: Services are now starting to get back to normal. Shipments may still experience delays with the Royal Mail's new systems in place.
Refunds, Returns and Cancelation Policy
Customer can cancel purchase orders at any time before shipment confirmation. If you want cancel the order the best method is send us Email : firstname.lastname@example.org in the case you wish to cancel an order.
Returns Policy :-
Our policy covers the purchase for 14 days starting on the day of delivery. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Unless the item is faulty at time of receipt or the incorrect item was received, the customer is responsible for delivery costs of return. When returning an item, we recommend the item(s) is/are returned via a recorded delivery service as the customer is liable until we receive the return. For faulty items, the customer will be provided with a pre-paid returns label; we are unable to reimburse postage cost incurred for returns.
Under The Consumer Rights Act, we will accept returned items even if you have opened the goods to inspect them. You are entitled to a refund (including basic delivery costs paid) as long as you return your goods within 14 days from the day after delivery to you.
To be eligible for a full refund, your item must be in resalable and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase or a returns number to be included with the return.
There are certain situations where a full refund may be refused or only partial refund issued, these include:
Any item not in its original condition, is damaged or missing parts or packaging for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
We reserve the right to refuse return and/or a full refund if any items do not meet the above criteria.
You, the customer, are eligible for a refund once we have received the returned the goods, inspected it and confirmed it meets the return condition criteria.
598 Middle Road,
Shipping Error / Damage Policy
It is the responsibility of the Customer to perform a reasonable inspection of all deliveries. Obvious external damage must be notified to ModelTech within a maximum of 30 calendar days of delivery, together with a copy of the annotated delivery receipt as well as any relevant supporting documents evidencing the external damages (eg: photos).
Delivery errors (eg. wrong product, wrong quantities) and physical damage to products visible from standard “out of box” inspection must be notified to ModelTech within a maximum of 30 calendar days of delivery, together with a copy of the annotated delivery receipt as well as any relevant supporting documents (eg: photos).
In the absence of such notifications, goods shall be assumed to be delivered in an undamaged condition.
For the avoidance of doubt, this policy does not affect customer’s rights in respect of products that develop faults or fail to perform to specifications during the applicable warranty period.
Product exchange Policy:-
To exchange your purchase for something else, simply Contact through Email : email@example.com that you’d like an exchange and complete the relevant information, then return your parcel in the normal way.
If you’re exchanging your purchase for a less expensive item we will automatically refund you the difference and email you as soon as this has happened. If you’re exchanging for a more expensive item we will contact you for the additional payment.
How long will it take to process my return/exchange?
Once it is back with us, we need time to process your exchange or refund, We replace items free of charge if they are defective or damaged - we will provide a pre-paid returns label.
If you would like to exchange it for a different item, process a return and request for an exchange. The customer will in this instance be required to pay for return postage.
We’ll email you once we’ve issued your refund, but be aware that it may take a few days for the payment to show in your account.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you by email that your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. If a full refund in not approved, we will contact you informing you of the status and arrange for either: a partial refund, or arrange for return of goods if you do not wish to accept a refund.
Under Money Back Guarantee
If you received wrong product from us.
If you received damaged item
Change of mind or wrong item ordered from Buyer side ( you are responsible for return back as this is not our fault)
Any product fault
If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described.
If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to ask for return request, under the ModelTech Money Back Guarantee.
Any quality issue within 30 days ( subject to our Quality team inspection )
Please note for above or any other issue, kindly send us email on firstname.lastname@example.org, We will resolve the issue and keep you as a happy customer.